Dan Miles

About Me

I’m a strategic IT executive and transformational leader with over two decades of experience delivering measurable outcomes across global enterprises. As Managing Partner at Quill Service LLC, I spearhead enterprise-wide technology transformations that streamline operations, secure infrastructure, and unlock business value. Throughout my career, I’ve held senior leadership positions across Fortune 500 companies, guiding cross-functional teams across six continents. My core expertise lies in aligning IT strategy with organizational vision—accelerating innovation through digital transformation, cloud infrastructure, enterprise architecture, and cybersecurity governance. Previously, I served as Senior Director of Worldwide Service Delivery at Fortive, where I led a 320+ person global team across 130 countries, delivering $50M in operational savings and architecting scalable shared services across 19 operating companies. My leadership consistently drives agility, cost-efficiency, and regulatory compliance through frameworks like ITIL, SOX, HIPAA, and NIST. I thrive at the intersection of technology and business—bridging operational execution with strategic foresight. Recognized for leading with integrity, fostering high-performance cultures, and building resilient partnerships, I am passionate about helping organizations thrive in a dynamic digital economy.

Areas of Expertise

IT Strategy & Digital Transformation - Visionary leadership in aligning enterprise technology initiatives with organizational objectives. Proven success in architecting and executing complex digital transformations that enhance agility, scalability, and long-term business value.
Operational Excellence & Cost Optimization - Expert in driving efficiency and cost reduction across global IT operations. Delivered over $50M in savings through scalable shared services, cloud modernization, and service consolidation—while maintaining SLAs and compliance standards.
Cybersecurity & Risk Governance - Deep expertise in building enterprise-grade cybersecurity programs aligned with NIST and SOX frameworks. Proactively mitigate risk, ensure regulatory compliance, and safeguard organizational assets in global environments.
Global Program & Service Delivery Leadership - Led high-impact cross-functional teams across 130+ countries. Adept at managing complex global programs from inception to delivery, with a focus on collaboration, accountability, and stakeholder alignment.
Change Management & Organizational Agility - Successfully implemented large-scale organizational change by fostering adoption of new processes and technologies. Drive cultural alignment and user engagement across enterprise initiatives.
Strategic Vendor & Partner Management - Skilled negotiator and relationship builder with a proven track record of maximizing vendor performance, cost efficiency, and strategic alignment with enterprise goals.
Enterprise Architecture & Governance - Established enterprise-wide architectural standards and review boards to ensure technology alignment, scalability, and security across all IT domains.
Cloud Architecture & Infrastructure Modernization - Extensive experience in transforming legacy systems to cloud-first infrastructures (AWS, Azure). Engineered secure, high-performance environments that reduce OpEx and enable digital innovation.

Dan Miles

About Me

Areas of Expertise

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